Returns and Refunds Policy
Payment and Refund Policy for Classes, Workshops & Parties.
Payment for sessions of classes or holiday clubs must be made in full before the first class of the session.
Full payment for parties or one-off workshops must be made 7 days before the event.
CLASS CANCELLATION AND REFUND POLICY
We all know that things happen in life, whether it’s severe weather, an illness or some other conspiracy. Sometime things just don’t go as we expect them to! We have developed this policy on class cancellations that we believe is fair to both us as the providers of classes and workshops and our customers.
Regular weekly classes and holiday clubs
A refund or alternative class may be offered if:
- The Knitting For All franchisee is responsible for cancelling a class.
- If you wish to cancel a full session of classes and 7 days notice is given. Your booking fee, if applicable, will not be refunded.
No refund or alternative classes will be offered for the following:
- If you have booked a session of classes and are unable to attend one or more of those classes.
- Where a class has to be cancelled for reasons out with our control. For example, severe weather or a problem with the venue.
- Where a child has been asked to leave the class for bad behaviour.
Parties and events
A full refund will be given if at least 14 days notice is given of a party or event cancellation
Changes to the booking may be made at the discretion of the franchisee if at least 7 days notice is given.
Product Returns Policy – items bought from the shop on our website
Sometimes it’s hard to judge colours and textures from a computer screen, so if you aren’t happy with your order, please send it back (unused) within 14 days.
Please use the returns form below and retain proof of postage
We aren’t able to refund the cost of postage.
Please print out, fill in and then pack with your returned items.
Retain proof of postage
KFA returns download
Returns must be made within 14 days of receiving your order. Please include the receipt from your original order.
Product Returns Policy – items bought in person from a Knitting For All franchisee
We cannot accept returned products bought from our franchisees in person. Our franchisees may exchange items at their own discretion.
"My favourite thing about knitting is the beautiful things we make and getting to use and keep such beautiful wool”
Rosie, Kids Knit, Stockbridge
“My son just loves his knit classes, he even knits at home now and will sit for ages concentrating on it which is lovely”
"Kids Knit is great, you get to make whatever your imagination tells you, you can chat with your friends and there is lots of fun and crafty things to do."
Ella (10) Kids Knit, Portobello
"Knit Nights are great for everyone. Not only did I learn a new skill but it also gives me the chance to socialise. I also found them a great way to de-stress after a busy day with the kids/work. They are fantastic nights and I can't wait till the next one".
Louise, Knit Night & Day, Portobello
"Eilidh’s Knit Nights are a great place to bring your knitting questions, learn new techniques or just hang out with fellow knitters. It doesn't matter what level you're at, Eilidh makes sure everyone gets the attention they need. There's always plenty of chat and laughter around the table even when you've all walked in as strangers, it's a very welcoming environment".
Liz, Knit Night & Day, Portobello
"I tried to learn to knit before - someone showed me how to - but it was only when I came to Kids Knit that I understood - as the teacher knew how to help me”
Sophie, Kids Knit, Lenzie
"In an era of increased technology use by children, I am pleased that my daughter is developing a hobby in knitting. Kids Knit classes have helped Cara gain a skill and a focus that she can continue to develop, while having fun with other children.”
Elaine, parent of a Kids Knitter in Lenzie