PRIVACY POLICY

INTRODUCTION

This is the Privacy Policy of Knitting For All Ltd (Company Number SC431401) whose registered office is at 24 Hillview Terrace, Edinburgh, EH12 8RB (“Knitting For All Ltd”, “we”, “us” or “our”) and sets out how Knitting For All Ltd collects and processes your personal data. This Privacy Policy also provides certain information that is legally required and lists your rights in relation to your personal data.

We take our data protection responsibilities very seriously and we comply with all applicable Data Protection Legislation in force from time to time. For the purposes of this Privacy Policy, “Data Protection Legislation” means:  the EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) (“GDPR”) and any laws in the United Kingdom giving effect to its provisions.

This Privacy Policy relates to personal information identifying you and/or your child.  We refer to this information throughout this Privacy Policy as “personal data”.

This Privacy Policy may vary from time to time so please check it regularly.

The Data Protection Officer for Knitting For All Ltd is Kerry Kimber.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be used, processed and stored by us.  Please read the following carefully to understand our practices regarding your personal data and how we will treat it when you use this website, request information about our franchises, subscribe to our newsletter or attend our classes.

USE OF OUR WEBSITE:  INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following personal data about you:

  • Information that you provide by filling in forms on our site www.knittingforall.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we will keep a record of that correspondence for as long as it is relevant, or up to one year, whichever is longest.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP ADDRESSES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

COOKIES

Our website uses cookies. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies (Google Analytics) to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the personal data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

REQUESTING INFORMATION ABOUT OUR FRANCHISES

When you complete the form requesting our brochure, you will automatically be added to a Mail Chimp mailing list. This will prompt Mail Chimp to send a sequence of emails to you containing information about becoming a Knitting For All Franchisee. You will receive 7 emails over a period of 15 days. You will be removed from this list after the final email. The final email you receive will invite you to sign up for a different mailing list to receive our occasional general newsletters (see below). View Mail Chimp’s Privacy Policy.

If you contact Knitting For All to arrange a phone call or meeting in person, any personal data you provide, along with details of our conversations will be held in our HubSpot account. View HubSpot’s Privacy Policy. We will keep this information for as long as you remain interested in starting a franchise, or for up to one year, which ever is longest.  We need to keep this information so that we can remember what we have discussed with you.

OUR OCCASIONAL NEWSLETTERS

If you sign up for our occasional newsletters, the personal data you provide will be added to a list on Mail Chimp. View Mail Chimp’s Privacy Policy. Our occasional newsletters contain information about our classes, products, franchises and blogs. We usually send one newsletter a month. If you have selected that you would also like to receive a newsletter from your local franchisee, these are sent out up to 4 times a year.  If you have signed up for our classes, you will also receive communications about your classes from your teacher (see below).

You can unsubscribe or change your subscription preferences at any time by emailing info@knittingforall.com, or by clicking the links at the bottom of the newsletter.

ATTENDING OUR CLASSES:  WHY WE NEED TO COLLECT PERSONAL DATA FROM YOU AND HOW WE WILL KEEP IT SECURE

The Data Protection Officer for the classes you or your child are attending is your local franchisee who is running the classes.

Our franchisees collect personal data about you and your child so that they can keep your child safe and keep you informed about the classes that your child is attending.

Franchisees may share your personal data with their authorised personnel (including, but not limited to, all authorised teachers and administrative personnel) so that they may provide you with goods or services and communicate with you about them (e.g. where there is a change to the time or location of a class).

Our franchisees store personal data pertaining to our classes in printed format in their class folders and on their iPads which they back up on the iCloud.  We store your personal data securely.

Some of our franchisees take bookings for classes through 3rd party online booking systems such as BookWhen, Active Network and others. Your Knitting For All Franchisee will provide further information about the privacy policies pertaining to these 3rd party organisations when you book your classes.

When your child stops attending our classes, we destroy your printed personal data and delete your personal data from our iPads, the iCloud and 3rd party online booking systems.

RUNNING OUR BUSINESS

Sometimes we need to use your personal data to operate our business, but otherwise than in performing our contractual obligations to you (and includes our providing your personal data to our franchisees and their authorised personnel (including, but not limited to, all authorised teachers and administrative personnel) for the same purposes). These would be our ‘legitimate interests’ for the purposes of Data Protection Legislation and are as follows:

  • to send you information you have requested
  • to deal with your enquiries
  • notifying winners of online competitions
  • to send you important notices such as communications about changes to our terms and conditions and policies
  • to assist in the investigation of suspected illegal or wrongful activity. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
  • to deal with any misuse of the website
  • sending you surveys in connection with our goods and services
  • to provide you with important real-time information about classes or services you have booked
  • where you have submitted an application to become a franchise owner or for a job we may for a reasonable period keep your details on file for future reference should a suitable position subsequently become available and we may send you information about franchise and job opportunities
  • to develop, deliver and improve our goods or services
  • to help us develop our website to be more useful to you
  • for internal purposes for hosting, research, analysis, testing, monitoring, customer communication, risk management and administrative purposes
  • to protect and defend our rights or property
  • to deal with any misuse of the website
  • In order to use the health-related personal data you provide to us about your child in order to protect the vital interests of you and your child in situations where you are physically or legally incapable of giving consent for us to do so. For example where we and/or our franchisees are required to comply with a specific legal requirement and there is not time to gain your consent. This would especially be relevant in an emergency situation or simply to enable you to take classes at different venues with different franchisees.
  • to sell, make ready for sale or dispose of our business in whole or in part including to any potential buyer or their advisers
  • in order to enforce or apply our terms of use, terms and conditions of supply and other agreements with third parties

We will do our best to inform you when we carry out any of the above activities, but it may be that we are unable to do so in each case.

YOUR RIGHTS – SUBJECT ACCESS REQUEST

You can ask to see a copy of all the personal data we hold about you. Please allow 28 days.

You can request that we destroy any personal data or update the information we hold about you emailing: info@knittingforall.com. If you have subscribed to our newsletter, you can unsubscribe or update your subscription preferences at any time by clicking the link at the bottom of the newsletter.

Your personal data belongs to you and your family and we would like you to be comfortable with the level of information you disclose to us. However you do not have to provide us with any personal data if you don’t want to.

Please be aware that we do need to use your personal data in order to fulfil our contractual obligations to you and to provide you with the goods and services you have elected to receive.

 

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

ACCESSIBILITY POLICY

Making our website accessible is a core aim of Knitting For All and we will try and ensure that it is usable with a broad range of operating systems, browsers, and specialist assistive technologies. We would warmly welcome comments on how we can improve accessibility.  If you have any accessibility problems, please send an e-mail to Knitting For All and we will do our best to respond to these issues.

 

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@knittingforall.com

 

"My favourite thing about knitting is the beautiful things we make and getting to use and keep such beautiful wool”

Rosie, Kids Knit, Stockbridge

“My son just loves his knit classes, he even knits at home now and will sit for ages concentrating on it which is lovely”

Claire, Tollcross 

"Kids Knit is great, you get to make whatever your imagination tells you, you can chat with your friends and there is lots of fun and crafty things to do."

Ella (10) Kids Knit, Portobello

"Knit Nights are great for everyone. Not only did I learn a new skill but it also gives me the chance to socialise. I also found them a great way to de-stress after a busy day with the kids/work. They are fantastic nights and I can't wait till the next one".

Louise,  Knit Night & Day, Portobello

"Eilidh’s Knit Nights are a great place to bring your knitting questions, learn new techniques or just hang out with fellow knitters. It doesn't matter what level you're at, Eilidh makes sure everyone gets the attention they need. There's always plenty of chat and laughter around the table even when you've all walked in as strangers, it's a very welcoming environment".

Liz,  Knit Night & Day, Portobello

"I tried to learn to knit before - someone showed me how to - but it was only when I came to Kids Knit that I understood - as the teacher knew how to help me”

Sophie, Kids Knit, Lenzie

"In an era of increased technology use by children, I am pleased that my daughter is developing a hobby in knitting. Kids Knit classes have helped Cara gain a skill and a focus that she can continue to develop, while having fun with other children.”

 Elaine, parent of a Kids Knitter in Lenzie